RETURN POLICY

RETURNS & EXCHANGES

 

We guarantee 100% satisfaction on your Eleiko products. 

POLICY:

We are committed to quality and product performance and stand behind the products we make. If you are not 100% satisfied with your purchase return it within 30 days of receipt for a refund. Returns are made at the buyers expense.

Refunds are automatically issued to the payment method used to make the original purchase. All items must be returned in their original condition. Once we receive the item it will be inspected and processed, we will then confirm what action we have taken via email.

The following conditions apply:

  • Items must be in new condition with original packaging.
  • Apparel and accessories items must be both unworn with tags attached in original packaging. If Eleiko discovers the product(s) were worn for more than determining proper fit and quality, we have the right to refuse the return.
  • Securely pack your merchandise, we are not responsible for items that are damaged while in transit back to us. 
  • Sale items are not eligible for exchange or return. 

FAULTY GOODS:

If you have an issue or a product that has been damaged, please send an email to usa@eleiko.com detailing why the item is being returned and whether you would like an exchange or refund, please reference your order number.

HOW TO GENERATE A RETURN:

Please contact our customer support at usa@eleiko.com.  Customers are responsible for the cost of the return shipping.  Print your label, tape it to the outside of your return package, and drop it off at the appropriate shipping provider drop location.


Please allow 3-7 business days to process return after it arrives at our distribution facility. You will receive an email confirmation when your return has been processed.

POSTING YOUR RETURN BACK TO ELEIKO

Attn: Eleiko Returns
1600 Central Ave
Roselle, IL 60172